All payments are due prior to the beginning of the month. Generally your
billing period starts on the 1st of each month. For each successive period,
your contract is renewed automatically unless we are notified otherwise.
Billing period is determined by the billing option you chose at the time
of ordering. Your billing period also applies to any additional items
and services ordered after the initial activation of you account. Fee
for such items and services will be prorated so that the start date matches
that of the first domain. For payment, we accept MasterCard, Visa, American
Express, Discover, Check, Money Order or PayPal.
The Server Center invoices exclusively via e-mail. We DO NOT send out invoices.
All credit cards are billed automatically monthly. For accounts wishing
to pay via credit card, please use the URL https://theservercenter.net/billing
to submit your payments. Use your email as login and your billing
password to access this module.
Any account whose payment status is not current as of the start of the
next billing period is deemed late. Generally, customers are given a 5 day
grace period after which the account is put on suspension. Reactivation
of closed accounts due to delinquency incurs a $10 reactivation fee
as well as payment of the balance due in full. Visit
https://theservercenter.net/billing to submit your
You may use any of the following methods to deliver a written notice of cancellation:
Online: Please email email@example.com. We will direct you to
a form you can use to cancel your account.
Fax: fax your request to 1-630-497-9666; please include your domain
name, password and your reason for cancelling on your cover letter for
fastest processing of your request. Please also include your contact information
in case we need to get in touch with you.
When you cancel your account, you will receive a refund equal to any unused
portion of your service for which you have pre-paid. You will not receive
a refund for time that your account resided on our servers, unless your
cancellation is made within the first 30 days of the account sign-up.
Setup fees, when applicable, are non-refundable. You are obligated to
pay for your account even if you do not use it. Because we have provided
you with usernames, passwords, DNS entries, and an IP address, you have
the ability to use your account. The fact that you do not do so is not
relevant - you are still obligated to pay for the account. Even an unused
account uses valuable system resources that could be used for other customers.
If you have a past-due balance on your account at the time the account
is closed (either by your request or due to non-payment), the remaining
balance must be paid within 30 days of when the account is closed. If
we do not receive payment on the remaining balance in that time, we will
begin efforts to collect any fees owed. We apply a $20.00 collection fee
to cover our costs in attempting to collect your debt. If our internal
collection efforts fail, we reserve the right to turn the account over
to a 3rd-party (either collections agency or attorney) for further action.
We also reserve the right to report your unpaid balance to credit reporting
agencies as well as ISP/web host information services.